We are open 24/7! Your membership will provide you with a “check in” button to use on the Flow Studio entry door, that will allow you access into the space anytime.

Download the Serenity app to get started. Find our studio and sign up! Then you can choose your membership from there. There no cancellation fees, so if you don’t enjoy it, you can cancel right away.

Once you’ve purchased your membership, you’ll be able to book your session time slot. Sessions are 50mins long and start on the half hour.

Unfortunately we do not cater for kids. Since this space is communal and unsupervised you must be at least 18 years old to train alone here. No one under the age of 18 is permitted in the Flow Space space at any time, this includes children and babies.

Our sessions cater for complete beginners all the way up to Advanced Pilates pros! If you’ve never done reformer pilates before, no worries. We have a beginner series loaded on our system that will guide you through getting to know your machine and start you off with a few basic exercises.

We don’t offer group classes. Our setup caters mainly for DIY sessions, however we do have an on-call trainer Jess available for private one-on-one lessons at Flow Studio. She is available for introductory, intermediate and advanced level lessons by request.

Email to enquire at hello@flowstudio.co.nz

Wear something that is cool and easy to move around in. Choose pants that are tight fitting if possible, leggings or tights are best although slimmer line trackpants are also fine.

You will also need to wear grippy socks on your feet so you don’t slide around on the carriage. Don’t worry if you don’t have any, we have grip socks available for purchase on site.

The only thing other you’ll need to bring with you is a water bottle.

If you have any problems during regular business hours, you can pop in downstairs at Aerial Academy office and see if anyone is available to help. Otherwise you can also flick us an email at hello@flowstudios.co.nz or if it is an medical emergency and is after hours, please use the panic button provided to summon emergency services.

You can cancel your membership at any time, giving you complete flexibility with no long-term commitment. There are no cancellation fees or hidden charges, so if your circumstances change, you’re free to end your membership when you need to.

No, unused classes do not roll over into the following week. Your class allowance refreshes each week, so we encourage you to make the most of your membership and book your sessions regularly.

Each session is 50mins long, and begin every 15mins. The final 10mins is for you to tidy and sanitise your space, grab your belongings and exit the premise.

All our memberships have no cancellation fees. Join at any time, and cancel at any time, free of charge.

If ever you have the issue of your screen or headphones not working during your session, please alert us to this by emailing us at hello@flowstudio.co.nz. You are welcome to switch to another available reformer machine if this happens to complete your session.

Yes! We have a set of Pregnancy safe classes loaded in our system.

No, there is no need to bring headphones as you won’t be able to connect them to our system. Instead we have a set of headphones specially connected to each screen for you to use. These headphones are wireless and always remain connected to the screen they’re paired with.

We have two toilets on site that can be used for changing in if need be.

Yes! We have plenty of parking on site. Feel free to park anywhere in the carpark provided at 4 Matipo Street.